Warranty Claims

Logging a Warranty or Service Claim in Australia or New Zealand


RMA Process
In order to process a repair to be sent to the repair Depot in Australia, an RMA must be created.   In order to do this, the person requesting the repair should fill out the RMA form.

RMA Form

Our goal for repair turnaround will be 5 business days.

For RMA updates or repair inquiries, email Customer Care customercare@xploretech.com and remember to quote your RMA number


  • The product should be securely packaged with adequate protection for courier handling.
  • The RMA number needs to be clearly displayed on the box

New Zealand

For our New Zealand customers we use Service Plus who is one of the largest independent IT and electronics service companies in New Zealand.

Please go to http://www.serviceplus.co.nz/book-a-job.html or call 0800 00 77 22