Logging a Warranty or Service Claim in Australia or New Zealand
In order to process a
repair to be sent to the repair Depot in Australia, an RMA must be created.
In order to do this,
the person requesting the repair should:
- Contact International
(IntSupport@xploretech.com) via email
- Include in this email the following
a. Customer Name
b. Company Name
c. Company Address (return mailing address)
d. Contact Phone Number
e. Machine Model and Serial Number
f. Description of failure
will respond within 24
hours with an email containing the RMA number and directions of how and where
to ship the failing machine. (
Hours of Operations 5:00 pm – 11:00 am AEST
Monday – Friday
- If additional information is needed from the
customer, we will ask for it prior to issuing the RMA number.
- The RMA number will be the customer’s reference
for follow up questions, etc.
- Customer can ship RMA to the depot, or drop it
off at the depot between the hours of
9:00am and 5:00pm Monday – Friday.
Our goal for repair turnaround will be 5 business days.
For RMA updates or repair inquiries, email
Customer Care firstname.lastname@example.org and remember to quote your RMA number
details for product:
Main Ph. +61 2 9648
9:00am – 5:00pm
Monday - Friday
- The product should be securely packaged with adequate
protection for courier handling.
- The RMA number needs to be
clearly displayed on the box
our New Zealand customers we use Service Plus who is one of the largest
independent IT and electronics service companies in New Zealand.
Please go to
http://www.serviceplus.co.nz/book-a-job.html or call 0800 00 77