Warranties

Customer satisfaction continues to be one of our highest priorities.

The Australian Competition and Consumer Act (2010) (including the “ Australian Consumer Law”) as well as other laws in Australia (“Mandatory Laws”) guarantee certain conditions, warranties and undertakings, and give you other legal rights, in relation to the quality and fitness for purpose of Xplore Technologies consumer products sold in Australia.

In Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. What constitutes a major failure is set out in the Australian Consumer Law.

Nothing in this Warranty purports to modify or exclude the conditions, warranties and undertakings, and other legal rights, under the Australian Consumer Law, and other laws. This Warranty gives you additional protection for your Motion consumer product, and identifies a preferred approach to resolving warranty claims which will be quickest and simplest for all parties, subject to the exclusions terms and conditions below.

How to log a warranty or service claim in Australia or New Zealand

See Xplore Warranty Specifications

Our range of warranty options provides your organization with the warranty coverage that best meets your business process requirements. Xplore warranty options are offered with your convenience, timeliness, and security in mind.

Additionally, Xplore accessories such as the Xplore Motion Mobile Dock with Key Lock, the Xplore Motion Tilt and Rotate Mount, and the Xplore Motion In-Vehicle Mounting Kit, Mobile Keyboards, batteries, and power adapters ship with a one-year accessories limited warranty. All other Xplore accessories are covered by a 90-Day accessories limited warranty. Be sure to check out the xDefend Battery Warranty Program >

Standard Limited Warranty:

Covers defective component parts and product replacement if deemed necessary.

Does not cover:

  • Consumable parts (batteries, pens, etc.)
  • Cosmetic damages
  • Ordinary wear and tear
  • Accidental damage or misuse
  • Screen scratches or breaks

Three years of limited warranty coverage is included for XSLATE B10, XSLATE D10, Bobcat, C5m/F5m-Series, R12-Series and IX104 C6 Tablet PCs. One year of limited warranty coverage is included for CL-Series


Limited Warranty Extension:

Optional four and five year limited warranty extension coverage available for XSLATE B10, XSLATE D10, Bobcat, C5m/F5m-Series, R12-Series and IX104 XC6-Series Tablet PCs.

Purchase a limited warranty extension at any point during your service coverage.


xDefend Warranty:

The xDefend warranty is designed to complement the limited warranty on all Xplore Tablet PCs. All system components, except consumable parts, are covered under this program. Consumable parts include batteries and screen protection films. Xplore may elect to repair or replace damaged equipment, at our discretion, with a model of equal or greater value. This program covers a single serial number and registration of the coverage in Xplore’s warranty tracking system. (Available in the United States, Canada, Australia, New Zealand and Europe.)

Add xDefend warranty at the time of a new tablet purchase or up to 30 days from the ship date.

See xDefend Datasheet


xDefend Battery Warranty:

With Xplore’s xDefend Battery Warranty, You Have the Power to Protect Your Mobility Investment Long into the Future. Batteries are consumables, and should be replaced every year. But, unlike most other mobile devices, you don’t have to replace your entire rugged tablet every time you have to replace your Xplore battery. With xDefend, we make it easier than ever for you to manage the annual battery replacement for every one of your rugged tablets.

Secure up to four replacement batteries at a discounted rate, if you choose xDefend battery protection within 30 days of purchasing your Xplore rugged tablet.

See More on the xDefend Battery Program